Shipping policy

Most orders are processed within 2–5 business days after payment confirmation. Orders received on weekends or public holidays start processing on the next business day.

Prescription or customized lens orders may require additional production time for prescription review, lens cutting, mounting, and quality control. Progressive, prism, and high-index lenses can take longer than single-vision lenses.

Standard international delivery usually takes 7–15 business days after dispatch, depending on destination and carrier. Express options, where available, are faster and shown at checkout.

Tracking information is provided by email when available after dispatch. You can also look up an order from the Track Order page using the email and order number from your confirmation.

Clearborne ships internationally to the destinations listed at checkout. If your country is not selectable at checkout, we are not currently able to ship there.

Shipping costs, available service levels, and any free-shipping threshold are shown at the shipping step of checkout before payment.

International customers may be responsible for customs duties, import taxes, VAT, or local handling fees charged by their country or carrier. These charges are not collected by Clearborne at checkout and are billed by your local carrier or customs authority on delivery.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to incorrect addresses provided at checkout.

Delivery estimates may be affected by customs clearance, carrier delays, weather, holidays, or local conditions outside of our control.

Questions about a shipment? Email support@clearborne.com with your order number.