Clearborne · Support
Contact us
For the fastest response, please email us directly at support@clearborne.com. You can also use the form below to open a pre-filled email. Please include your order number whenever possible.
Company
- Brand
- Clearborne
- Operator
- DUOLA INTERNATIONAL TRADE HOLDINGS LIMITED
- Registered
- Hong Kong
- Address
- Room D07, 8/F, Kai Tak Industrial Building, 99 Fuk Wa Street, Sham Shui Po, Kowloon, Hong Kong
- Business
- Cross-border online eyewear retail
- Support
- support@clearborne.com
Order help
Order status, address changes, lost confirmation emails, or anything related to a placed order.
Tip: include your order number from the confirmation email.
Prescription help
If you are unsure how to read your prescription, what to enter for PD, or whether your prescription needs special review (progressives, prism, strong correction), reach out before placing the order.
See also: how to read your prescription · how to measure PD · prescription disclaimer.
Returns & warranty
Start a return or warranty claim by email and we will reply with instructions.
See: returns & refunds · 365-day warranty.
Email support
support@clearborne.comResponse time: usually within one business day. Mon–Fri, excluding regional holidays.