Clearborne · Legal

Privacy Policy

This policy describes how Clearborne, operated by DUOLA INTERNATIONAL TRADE HOLDINGS LIMITED (registered in Hong Kong, Room D07, 8/F, Kai Tak Industrial Building, 99 Fuk Wa Street, Sham Shui Po, Kowloon, Hong Kong), collects and uses personal data when you visit our website or place an order.

1. Information we collect

• Contact information — name, email address, and phone number you submit at checkout or in your account.
• Shipping information — recipient name, address, and country used to deliver your order.
• Account information — login email, hashed credentials, and any preferences you save in your account.
• Order information — products ordered, quantities, prices, currency, and order history.
• Prescription information — sphere, cylinder, axis, addition, PD, prism, and uploaded prescription images that you choose to provide when ordering prescription lenses.
• Payment-related metadata — order amount, currency, payment provider name, and the provider's transaction reference. We do not store full card numbers.
• Device, analytics, and website usage data — IP address, browser type, pages viewed, and similar diagnostic data used to operate and improve the site.

2. How payment information is handled

Card and wallet payment details are entered into and processed by third-party payment providers. Clearborne does not see, transmit, or store full card numbers. We only receive the result of the payment (success, failure, amount, currency, and a provider reference) so we can confirm your order.

3. How we use information

• To process orders, fit prescription lenses, ship products, and provide customer support.
• To operate customer accounts, address books, and order history.
• To prevent fraud, abuse, and unauthorized access.
• To comply with applicable laws, accounting, and regulatory obligations.

4. Sharing

We share data only with service providers that help us run the store — payment providers, logistics carriers, infrastructure providers, customer-support tooling, and compliance providers. They may only use the data to perform services for us.

5. Data retention

Order, prescription, and payment-related records are retained for as long as required to support warranty, returns, accounting, and applicable legal obligations.

6. Your rights

You can update or delete most account data from your account pages. For requests related to your personal data — access, correction, deletion, or export — contact us at support@clearborne.com.

7. Security

We apply reasonable technical and organizational safeguards to protect personal data. No method of transmission or storage is 100% secure, but we work with reputable payment and infrastructure providers and follow industry best practices.

8. Updates

We may update this policy as the service evolves. Material changes will be highlighted on this page.

Questions? Contact support@clearborne.com.